AdminKatie Randolph (Admin, AbleCommerce.com)

My feedback

  1. 5 votes
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    2 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    I absolutely agree with you. Please feel free to offer some suggestions on systems that are more affordable.

  2. 35 votes
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    17 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →

    This feature has many votes, however, we will not be able to consider it unless we receive some comments or suggestions about why this couldn’t be accomplished using warehouses. When we are asked to change the logic of a major feature, we are very hesitant to do so as it can cause huge problems for the original design and function as it was intended to be used.

    Please submit your comments by Feb. 1st or the request will be closed.

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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    Hang in there....we are working on an idea that should make most everyone happy. (I hope)
    At this time, the proposal is finished but needs to be reviewed by our development team to make sure it is feasible. Thanks for all the feedback! We appreciate it.

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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    Years ago, when we used the Warehouses with Shipping methods, this was designed to work specifically for merchants who have 'special' handling or products that could only be shipped with certain methods. That said, I'm still trying to understand what the exact problem is that we are trying to solve.

    The 'Calculate Separately' option was later invented for products that cannot be shipped with other items, so shipping calculations are based on the weight of the
    item alone, and added to the final shipping calculation. (so multiple shipments during checkout would not be shown)

    Lastly, in a later version of Gold, we added the special handling fee so you could manually bump the shipping price of any product without creating a special shipping method.

    So, I realize that if you have a lot of products with special shipping needs that you would have to spend some time setting them up to work with different warehouses, but once this was done, you shouldn't really need to change it that often.
    I get the feeling that one of the things about multiple warehouses that you don't like is that it creates multiple shipments for the customer and that might confuse them.

    So, one option might be to have a setting that would combine shipments during checkout, and only show the ones available to both shipments. There is a big downside though....what if you had two shipments that did not have a common shipping method? Then you might have a broken checkout if there was not a common shipping method for all the shipments available.

    Ryan - you have some interesting ideas here, so I will forward this info to a developer and see what he thinks about it. We also have to consider tax, shipping zones, shipping coupons, shipping max. and mins. The reason that a change like this is very risky is that shipping is affected by many other features.

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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    Using warehouses is the best way to setup products that can only ship with one particular method. I know it may not be desirable to have the customer see more than one shipping method on checkout, but consider a scenario where the customer has a variety of products that ship in specific ways. What will happen on checkout if we were to try and show only the shipping methods that were common between the shipments? Unless you were very careful about setting up shipping methods that were common between shipments, then you could get into a situation where no shipping methods appeared and the checkout was halted. That said, I wanted to make sure you are aware of two features that we do have. The "Calculate Separately" feature for shipping gives you the ability to enter dimensions and/or weight to receive shipping costs based on that product alone. Then the cost is added to the total amount shown to the customer. There is also a newer feature called "Special Handling Charges" which allows you to enter a value which will be added to the shipment (not shown to customer). This needs more discussion before we can consider adding a new feature. There must be consideration for existing functionality which cannot be changed.

  3. 1 vote
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    1 comment  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    I had our development team review this issue. They pointed me to this article -

    http://stackoverflow.com/questions/1967370/git-replacing-lf-with-crlf

    Hope it helps.

  4. 1 vote
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    1 comment  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    Why don't you go ahead and report this as a bug instead of a feature request. Please indicate what page you are talking about and the exact usability issue you are having. It will be reported and fixed in the next release.

  5. 1 vote
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    1 comment  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    I suggest you use FTP to upload this many images at once. There are size limits for browsers, so AbleCommerce was never intended to double as an FTP client. We use Filezilla. It is free and a very good FTP client.

  6. 0 votes
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    1 comment  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    You posted this as a feature request, which we are OK to leave in case other merchants prefer to have the SKU excluded from a product copy.

    However, this is how it's always worked so I don't believe it was ever considered a bug or error in the application. Imagine a merchant who had hundreds of options that were setup with a SKU. He/She may want to have those copied in order to avoid mass replication by hand. It's hard to say how someone is going to use the product copy feature, so we just make an exact copy of everything.

  7. 9 votes
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    4 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    Zendesk is a PHP application. We recently implemented a helpdesk for our own site. We chose https://www.jitbit.com/ because it is written in Asp.Net which means we were able to use a single login between our application and theirs.

    Another good selling point is that you don't have to pay month-to-month forever. You can purchase the software and host it along side AbleCommerce.

    I'm sure we will be tightening our integration over time. Then eventually, it will probably be part of AbleCommerce feature set. In the meantime, if anyone is interested in checking out our new support desk, you can go to this URL and open a test ticket.
    https://www.ablecommerce.com/login.aspx?ReturnUrl=helpdesk.aspx

  8. 1 vote
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    0 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
  9. 9 votes
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    5 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →

    You can show the out-of-stock variants by adding an availability date. In Gold R12, there is a new feature so customers can signup to be notified when the itme is back in stock.

    I’m leaving the status of this request as “under review” because we would like to add a store option to show out-of-stock variants without the dependancy on the availability date.

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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    In current versions of Gold, you can set an Availability Date field which will appear if your products or variants are out of stock. However, you must use this in conjunction with the Allow Backorder setting being unchecked.

    In the future, we can include some additional inventory display settings so you will have some options to show items that are not available for purchase.

  10. 8 votes
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    2 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminKatie Randolph (Admin, AbleCommerce.com) commented  · 

    Regarding this feature - you can assign global discounts to groups. This is already a built-in feature of discounts.

  11. 3 votes
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    1 comment  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKatie Randolph (Admin, AbleCommerce.com) shared this idea  · 
  12. 12 votes
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    0 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKatie Randolph (Admin, AbleCommerce.com) shared this idea  · 

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