CharlesA

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    0 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
    CharlesA shared this idea  · 
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    1 comment  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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    CharlesA commented  · 

    Order Notes going via SMS would be neat too.

    CharlesA shared this idea  · 
  3. 1 vote
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    0 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 9 votes
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    4 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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    CharlesA commented  · 

    I would be open to moving to JitBit from Zendesk if it means tighter integration with Able Commerce. I found this tidbit on their website:

    Migrate from Zendesk
    Jitbit Helpdesk has a built-in tool that will help you migrate most of your data over from Zendesk. You can find it in the admin panel – "Import and Export" – "Import from Zendesk".

    You will need to enter your Zendesk URL and admin credentials to start the import.

    The import does the following:

    We import all Zendesk users – ticket submitters, techs and admins – without saving their permissions. They will be imported as regular users.
    Then we import all your tickets. The tickets will be created in the default category in Jitbit (set in "General Settings"). All tickets will be imported as closed despite their current status in Zendesk.
    Finally, we will import all the ticket replies (comments), but we can't import your attachments.

    No email notifications would be sent to anyone at any time during the import process.

    Nothing about Macros - which we have many.

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    CharlesA commented  · 

    The order notes is very limited and having the ability to expand on it would be useful. If somehow we can incorporate Zendesk in order notes that would be nice.

    CharlesA supported this idea  · 
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    CharlesA commented  · 

    We need better support on the back end to deal with customer issues and integrating Zendesk with Able Commerce would be very useful. Please review this feature.

  5. 9 votes
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    2 comments  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
    CharlesA supported this idea  · 
  6. 6 votes
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    1 comment  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
    CharlesA supported this idea  · 
  7. 20 votes
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    1 comment  ·  AbleCommerce  ·  Flag idea as inappropriate…  ·  Admin →
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