Giving Customers Tracking Information in the Shipment notification email
One of the biggest flaws in Ablecommerce Gold is it inability to provide tracking information to the Customers. I get calls all the time and this feature would save me time and money.
1) After you enter the tracking information in Ablecommerce it sends a shipping confirmation email. It should have the ability to send the method of shipment and tracking number in that email.
2) When customers log in their account not only should they see the orders but method of shipment and tracking number for that order.
Gold R11 was released yesterday. This feature is now available in the email templates that have shipment information.
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Scott Kahle commented
Tracking #'s ARE in the shipment email. All m y shipment notifications have been doing it for quite some time. I don't get why this is a feature request, it's already there.
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Anonymous commented
Also, I want to be able to choose what notifications customers receive: Shipped, Exceptions, Delivery.
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Ryan A. commented
Hello Anonymous,
We do put tracking numbers in our emails. You just have to edit the email template for the order shipped email to include these items. ( up to you where you put them and format them ) ( requires them to be put inside of a
#foreach($shipment in $order.Shipments)
#each
#endstatement )
Shipment Method: $shipment.ShipMethodName
Shipment Status:
#if ($shipment.IsShipped)
Shipped
#else
Waiting to ship
#endTracking Number:
#foreach($trackingNumber in $shipment.TrackingNumbers)
#if($trackingNumber.ShipGateway)
#set($provider = $trackingNumber.ShipGateway.GetProviderInstance())
#set($summary = $provider.GetTrackingSummary($trackingNumber))
#if($summary.TrackingResultType == "ExternalLink")
<a href='$summary.TrackingLink'>$trackingNumber.TrackingNumberData</a>
#end
#end
#end -
The tracking information is available to the customer. They can login to view the order and the tracking number with a direct link to the shipping provider is available. We do not show the tracking number in the email though.