Better integration with Paypal PLEASE!!
As I'm sure you know, when customer pays with Paypal they must actually leave our Able store & login to Paypal to actually complete their payment (WHY can't it be done like a true credit card transaction - be completely effected in the background without customer having to leave our store?!?). When a payment is not completed, we would like an email to be AUTOMATICALLY triggered to notify the customer. We have tried the "Payment capture failed" trigger, but it does NOT trigger an email when an order is "completed" but the Paypal payment is not made. It looks like Able does know the payment has not been made since payment info shows "waiting for Paypal IPN"... couldn't this be used to trigger an email?
Ryan A. commented
I am not sure if what your looking for is possible. I completely agree that is really inconvenient the way it is now, because sometimes the customer forgets to completely finish the checkout process and we are left on our end with an open order. But in my own research I havent found any info on PayPal making it so that you can do PayPal payments on your site. I believe that they want to control the customers user information (email/password) and protect it from any security flaws in your site. Also, when the customer gets redirected to Paypal, thats a psychological thing to them that they are only entering their Paypal info on the Paypal site.
Maybe the Able team has been able to come up with a better way to handle PayPal payments, but I wouldn't get my hopes up on being able to do the whole thing on your site.